Strategy Relies on Good Execution
One of the strongest themes to emerge from ROADMAP was the gap between strategy and site-level execution. While operators know that clear offers, value, and a consistent customer experience drives traffic, the workshops highlighted another area of needed focus.
How teams are trained, supported, and measured has a substantial impact on revenue, bringing up impactful questions:
- Do we have the right people selling memberships?
- Are team members confident explaining value?
- Is the on-site experience aligned with our digital marketing?
Customers don’t experience strategy, they experience moments.
Simplicity and Consistency Beat Complexity
A major operational insight from ROADMAP was the power of focused, repeatable campaigns.
Instead of running multiple competing promotions, operators are shifting toward one campaign with consistent messaging from marketing through operations. This improves conversion rates and customer confidence in your services. When teams are clear and aligned, customers feel it, and that’s what ultimately drives repeat visits and long-term loyalty.
Smarter Performance Increases Growth
Operators and suppliers alike acknowledged intense competition and increased focus on same-store sales and retention. Sustainable growth will come from reducing churn through improving experience and efficiency.
Think Beyond Traditional Membership Models
By challenging operators to think beyond the traditional “single wash vs. unlimited membership” model, new revenue opportunities emerged. Innovation doesn’t always require new locations or equipment, sometimes it’s about reimagining how value is packaged and delivered.
Strategic Partnerships Are Key
Operators are looking for strategic partners who understand the ins and outs of the industry challenges. As Jonathan Kierman, VP of Welcomemat observed, "the most encouraging feedback wasn’t about technology alone, it was about trust in teams and partnerships".
This shift reinforces the need for integrated marketing ecosystems that connect the digtial capaigns all the way to the on-site expeience.
Alignment Is the Best Competitive Advantage
Across the conference, one theme tied everything together: alignment.
The strongest brands are aligning:
- Marketing and operations
- Digital and on-site experience
- Strategy and execution
- Data and decision-making
Alignment is what turns ideas into results, and results into scalable growth.
ROADMAP Confirmed What Top Operators Already Know
The future of the car wash industry isn’t about chasing every new tactic. It’s about people, clarity, and execution. Operators who invest in these areas will be better positioned to grow memberships, improve retention, and compete in increasingly crowded markets.
As the industry heads into 2026, ROADMAP reinforced that the best growth strategies are the ones teams can actually execute.
Read more insights on the event here:
https://digital.carwash.com/html5/reader/production/default.aspx?pubname=&edid=f075e728-2d21-451d-b44e-4d038e75c9c9
